New York University 1.5 credit Management Communication
Developing and repairing trust are critical parts of all successful business relationships with clients, direct reports, bosses, and others. Research shows that teams with a high level of trust perform better, recover from setbacks more readily, and even have superior health outcomes. This course will enable you to build trust, facilitate repair when distrust has weakened a relationship, and begin to cultivate environments of trust at work and beyond. Through readings, videos, in-class discussions, analysis of past relationships, and the planning and practice of real-life reparative conversations, you will learn to: 1) Identify the elements of a relationship that build or harm trust, and the associated behaviors used to build strong teams; 2) Apply the knowledge, skills, mindsets, and frameworks to lead reparative conversations with individuals and groups; and 3) Increase your ability to assess trust levels and make informed decisions about the best way to move forward. Regardless of your starting point, Reparative Conversations will empower you to better manage the cycle of building, maintaining, and repairing trust, as well as creating more resilient relationships.
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