Pennsylvania State University 3 credits SYSEN
Theory and practical applications of group problem solving, including cognitive gap, coping behavior, agents of change, and managing cognitive diversity. SYSEN 552 Creativity and Problem Solving II (3) This course builds on an understanding of the individual problem solver to address the dynamics of group problem solving, with a particular focus on the domains of science, engineering, and technical management. At the core of the course material is cognitive gap, i.e., differences in cognitive characteristics that may exist between problem solvers (both individuals and groups) and/or between problem solvers and the problems they solve. Students will explore the impact different cognitive profiles on problem solving from multiple perspectives, including group efficiency, personal communication, and the quality of group outcomes. Strategies and tactics for improving the problem solving performance of groups of all sizes will be learned and applied using real-world examples and case studies. Upon completing this course, students will have a fundamental, rigorous understanding of cognitive diversity within groups and how it can be leveraged to make problem solving more effective. Skills learned will include: analyzing the cognitive resources of a problem solving group; breaking down complex problems based on cognitive variables; and matching cognitive resources appropriately with required skills.With its focus on effective problem solving at the group level, this course is appropriate for students in all disciplines and areas of study. It also serves as the foundation for additional courses in problem solving, which may build upon the theoretical elements presented here (e.g., problem solving leadership) or serve as in-depth application studies in specific topical areas (e.g., invention). Students' performance in this course will be evaluated through written examinations and homework assignments, as well as class participation. This course will be offered at least once each academic year.
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