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53:630:509

Customer Analytics

Rutgers University 3 credits Marketing

Course Description

Use of customer databases to develop classification models with extensive use of SPSS and related software packages. Includes a comparison of traditional RFM (regency/frequency/monetary) versus other more advanced approaches, such as logistic regression and decision trees, in maximizing the profitability of marketing campaigns. Students will learn how to build models that predict buyer behavior, as well as assess and improve model performance. Note: Students must purchase SPSS Premium software package from Rutgers software portal

Code
53:630:509
Credits
3
Subject
Marketing

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